Customer Service

Membership & Billing

What company will I be billed by?

Your credit card will be billed by Netbilling or CCBill. Card descriptor for CCBill with be CCBill * 13RedMedia and for Netbilling will be Helix Studios.

Update Your Billing or Credit Card Information

Our designated E-ticket Suppliers and Access Management Providers for this site are NETBILLING and CCBILL.com. When you join, you will receive a confirmation email from Helix Studios stating your biller ID and the company that will be billing you. To update your billing information or change your credit card number Below is their contact information:

NetBilling

Email: helixstudios@netbillingsupport.com
Phone: 1-(866)-268-0652 (From US and Canada toll Free)
International: 1-(661)-621-9181

CCBill

Web: http://www.ccbill.com/customer-service.html
Email: consumersupport@ccbill.com
Phone: 1-(888)-596-9279

Cancel Membership

For any membership through our designated E-ticket Supplier and Access Management Provider, NETBILLING, use the following link:

NetBilling.com (Your card descriptor will show Helix Studios)

For CCBill your card descriptor will be CCBill * 13Redmedia. For any membership through our designated E-ticket Supplier and Access Management Provider, CCBILL use the following link:

CCBill Customer Service